Shipping policy

Thank you for shopping with HexBrew. Please review the following information regarding order processing, shipping, and delivery before completing your purchase.

Order Processing Time

Orders require approximately 1–5 business days to process before they are shipped.

Business days are generally Monday through Friday and exclude weekends and holidays.

Orders are not processed, fulfilled, or shipped on weekends or holidays. If you place an order on a weekend, holiday, or outside normal fulfillment periods, processing will begin on the next available business day.

For example, an order placed late Friday or during the weekend may not begin processing until Monday or the next business day if Monday is a holiday.

Please remember that processing time is separate from shipping and delivery time.

Estimated Delivery Time

After your order has been processed and shipped, please allow up to 21 business days for delivery.

Your total estimated wait time therefore includes:

1–5 business days for order processing + up to 21 business days for delivery.

Business days do not include weekends or holidays.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery times may vary depending on the destination, shipping carrier, order volume, weather conditions, holidays, customs where applicable, and other circumstances outside our reasonable control.

Tracking Information

When tracking information is available, customers may receive a shipping confirmation containing their tracking details.

Please allow time for tracking information to update after receiving your shipping confirmation. A tracking number may be generated before the carrier scans the package into its system.

During this period, tracking may temporarily show messages such as "Label Created," "Awaiting Package," or similar statuses.

Shipping Delays

While we work to have orders delivered within the estimated timeframe, occasional delays can occur.

Possible causes of delays include:

  • High seasonal order volume
  • Halloween and holiday demand
  • Severe weather
  • Carrier delays
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Customs or international shipping delays, when applicable
  • Other circumstances outside our reasonable control

A carrier delay does not necessarily mean that a package has been lost.

If your package has exceeded the expected delivery timeframe, please contact our customer service team so we can review the available tracking information.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP/postal code
  • Contact information

HexBrew cannot guarantee that an address can be changed after an order has entered processing.

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be shipped again.

Delivered but Not Received Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

Check around your property and normal delivery locations, verify the shipping address on your order, check with household members or neighbors who may have accepted the package, and contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact our customer service team with your order number and tracking information so we can review the situation.

Lost Packages

If tracking indicates that your package may have been lost while in transit, please contact us.

We may need to allow the shipping carrier reasonable time to investigate the shipment before determining whether the package is officially considered lost.

If the package is confirmed as lost, available resolutions will depend on the circumstances of the shipment and whether Shipping Protection was purchased.